ryand1959

Helix Floor and M-Audio EX-P I'm just posting this because this thread popped up when I was searching for the correct setting to get this going. I just got my M-Audio EX-P today (1/4/2021). It works great after doing the following two things (no modifications to EX-P required): 1) Switch on bottom of EX-P set to "other" 2) In Global settings on Helix, under EXP Pedals, set whichever expression pedal input you've plugged into, to Polarity=reversed It seems to work no matter where the knob on the side of the EX-P is set, up, down, or anywhere in-between. Of course you need to assign the pedal to control whichever device/parameter you wish it to control in the Helix. Normal Helix rules apply for max/min settings. Works like a champ! FWIW, I have not tried this on my HX Stomp... and I don't have an LT. UPDATE: [10/12/2022] Just to be clear, this works on my Helix Floor (and I would guess an LT, but I don't have one to test). I did try it on my HX Stomp and it does NOT work there. This may be where modifications to the pedal are needed. I forgot I posted this and was happy to rediscover my own post to remind me of these settings. You may need to check the global settings after a reset/update!

Thanks MuscLaw, I did that just before posting... I guess I was hoping there was a "fix" for this that and that someone would respond quicker than tech support. Of course that didn't happen as there is not a user fix for this and tech support got back to me the very next day. I was told the transmitter must have gotten shorted out and therefore could not have it's firmware upgraded -- they explained that the receiver did not need the firmware upgrade -- it is already at the current level (1.00), so that's why it would not upgrade further. They issued an RMA for the transmitter only and I shipped it off to them for repair or replacement -- just waiting for the/a transmitter to be returned to me. I'm pretty happy with the responsiveness of tech support and it did not take too long to get to a resolution. Of course I'm having to gig with a cable again, but I could always spend another $99 to get a second transmitter while I'm waiting. Overall I'm pleased with tech support and how Line 6 has rectified my issue. I'm just in disbelief that my bandmate tripped across what seems to be the only guitar preamp in the world that instantly shorts out the G10 transmitters, rendering them useless from that point forward. I figured someone out there would have posted this so I didn't have to chase my tail attempting to fix an unfixable problem. So, there it is for anyone else who may be searching for info about this. I'll try to get the specs on my band mates Ibanez acoustic and the preamp and post those. I'm positive if he had used a TS to TS 1/4" adapter, no transmitter would have been harmed. Unfortunately, we fried three of them between us before we stopped trying to make it work. I hope this info will help someone in the future. Thanks to Line 6 Tech support for taking care of it! Ryan D.

Bought my Relay G10 about a month ago. Gigged with it many times already and love it. Two gigs ago, my bandmate, who already has two G10's brought out a new acoustic guitar that he doesn't normally gig with. This was the first time. He was playing a different guitar at first and it was working perfectly. He then decided to play the new axe and plugged his transmitter into the guitar (Ibanez with built-in preamp) -- nothing. He then switched back to the first guitar he was playing and still nothing. The transmitter would blink red when he plugged it into the receiver. He's had the unit almost a year. I mentioned that he could buy a replacement transmitter for about $100. He finished the gig with a cable. The last gig we did, my bandmate had acquired the replacement transmitter. He brought the infamous Ibanez acoustic to this gig, too. The replacement transmitter had been working fine in his other guitar. He did the same thing as before and attempted to switch to the Ibanez. Same thing happened as the previous gig/transmitter. I had been using mine system with no issue, so I pulled my transmitter out of my guitar and told him to try my system. Now my transmitter won't work or sync-up either. I'm guessing that the Ibanez uses reverse polarity and the transmitters have gone into "protection mode"... Opened a ticket with Tech support and got a reply the next day. I was instructed to download and install the updater, plug in the unit into my computer's usb and run the update to get my firmware to 1.04. The update does not see the transmitter, only the receiver (at 1.00). If I try to upgrade the receiver it tells me there is no update available. I'm using a windows 10 system. The receiver and the transmitter are lighting up. The transmitter is fully seated in the receiver. Transmitter is blinking red and the receiver is flashing a light purple??? color. It's not the normal white, and it's definitely not red or yellow. Any ideas?