Hi,
I've set one of my Helix presets to tune my Variax JTV69 down 1/2 step. When I go to other presets, most of which are in standard tuning, this detuning won't change - the guitar stays frozen in it. In these other presets, the Variax tuning page incorrectly indicates that the guitar has changed to standard pitch ("0"). It's actually still 1/2 step down.
I do have one clumsy workaround: regardless of which preset I'm in, if I go to the Variax screen's tuning area and click "Custom" (it's usually set to "Don't Force"), the guitar suddenly reverts to standard tuning - it wakes up or something. But this move aside, there's no getting out of the alt tuning. In the preset in question, I've set the tuning to per preset (not global).
I'd be grateful if anyone has a suggestion about how I might fix this. I realize that the problem could be the Variax, not the Helix, but since I'm detuning in the Helix (I'm not using Variax onboard alt tunings or Workbench), I figured I'd troubleshoot the Helix first since that's where I'm making the adjustments. Thanks for any help.