MelvinElias

So in my case neither HX edit nor the updater saw the device. We ended up going to a previous version of the updater as 2.82 which we got by downloading that version of hx edit. still didnt see the device but then we restarted the helix by pressing 9 + 10 and then the updater saw the device and we were able to update no problem, hope this helps anyone. I don't know off the top of my head what 9 + 10 resests so make sure you have a backup of your helix as you should before any update. Good luck to anyone reading this and i understand your pain as it had me aggravated for a whole 24 hours.