I'm having major issues with the floorboard as well with the boot failure. Update mode! I followed everything the updator directions said, and now it's been stuck for around 5 hours with a :-3 in the top left corner with the boot failure message, along with the updator being black saying no device connected. I'm afraid to turn it off because it said not to, but I also don't want to leave it on all night. Any suggestions? I'd really be devastated if I can't use my Helix anymore.