jodiug

A while ago I sent a Line 6 G10 relay back to the factory for repair, due to a faulty micro USB port. It was repaired for a while, but broke again. Since it was out of warranty, I decided to have a look under the hood. This is how Line 6 "repaired" the USB port: As you can see it was messily glued into its position, after which the connector worked for a while, but often broke when held a different orientation. Now it stopped working altogether. Sloppy! Given the other problems with the G10 recently, I think it's best to throw this unit in the trash. Hopefully, Line 6 will meet me in the middle for a new purchase because this is obviously not how you repair a broken device. I created a support ticket with Line 6, which has now been open for a while without any response or indication of response time. There's also no response on Facebook, and when I phone the EU service center, all I get is a 2-minute wait followed by a "busy" beep tone, followed by a broken connection. Does anyone have experience reaching Line 6 customer service? Cheers! Edit: the delayed response might be due to a support backlog, but they got back to me on my ticket shortly after this post. After some back and forth, Line 6 offered me a replacement unit which is more than fair.

This worked, thank you! And also, thank everyone else. I now understand what ASIO is for (mostly, reduced latency) and why a proper DAW can do a better job of routing and mixing the audio streams.

Correct, Audacity. The "Listen to this device" is a Windows feature. Many people complain about its built-in delay, it seems like there's nothing that can be done about it. So playing helix guitar output through the PC does not seem like a good option - playing PC output through the Helix seems like the way to go. In Audacity I see the same input/output devices as in Windows. Ideally, I want to record with the Line 6 input device (recognized by Windows and Audacity) and play my Windows sound through the Line 6 output device (also recognized by Windows and Audacity). I have configured my input/output devices correctly, but the Helix input device stops working as soon as I used the Helix output device. I don't know much about audio drivers, but it seems like Windows input/output devices are "barely compatible", meaning they kind-of work with standard recording programs but not quite. I guess I need some explicitly ASIO compatible software to use the Helix as input and output at the same time. Still, if you could help me understand that would be amazing. Why do input/output devices work in isolation but not together? Why does it matter what DAW we use, doesn't every program have access to the same input and output devices offered by the OS?

Thank you for the help. Let me go through the questions in order and try it. PC, Windows 10 with a build-in sound card on the motherboard Audacity. I like it's simplicity, of course if this one is the problem I could use something else. I always assumed that recording devices and audio input is arranged by the OS (Windows) and that software like Audacity only selects the proper input device. When I go to windows sound settings, I can see sound coming in on the Line 6 Helix input device, but when I use the Line 6 output device in any way, the input device goes silent. Something similar happens in Audacity: when the Helix input is used, it works, but when I turn on Helix output, it says "error opening sound device" for the Helix input. I have it installed and it works (e.g. with Jamulus), but I am never quite sure if I am currently using it or not. ASIO drivers are a new to me, I don't quite understand yet why they work differently than other recording devices. How do I know for sure I am using the ASIO driver? Does it activate automatically when I select the output device "Digital Audio Interface (2- Line 6 Helix)? Verified, it was already set up this way. I can normally record tracks in Audacity with a Helix connected over USB. It is only when I use the Helix as an output (to hear sound from my PC through the headphones) that this functionality stops working. Perhaps the problem is that Audacity does not explicitly support ASIO devices? I'll try and see if I can find another simple DAW that works natively with ASIO.

Hi there. In these stay-at-home times I'm trying to record some guitar parts with my Helix while jamming along to a track. The following setup is giving me trouble. I want to: 1. Hear the PC sound output on my headphones 2. Hear the Helix guitar output on my headphones 3. Record the Helix guitar output on my PC I have a USB cable between the Helix Floor unit and my PC. * With the headphones connected to the PC and microphone set to "Digital Audio Interface (2- Line 6 Helix)" , I can hear the PC (1) and record my guitar (3) but cannot hear my guitar (2). The "Listen to this device" mic option has a lot of delay. * With my headphones connected to the Helix, I can hear my guitar (2) and record my guitar (3) but cannot hear my PC (1). * When I tell Windows to output sound to "Speakers (2- Line 6 Helix)", I can hear my PC (1) and my guitar (2) but cannot record my guitar (3). The Helix input device stops recording as soon as I change the output device to Helix. It seems like this should be possible, seeing as everything works in isolation but not together. Can anyone help me?