Zakman

ok its working, Here is what I found 1st, make sure you back up your presets, I followed the recommend procedures by Line6 several times with no luck, I did change the process slightly and it works, maybe good luck but maybe its the difference Please delete the following files: /Library/Application Support/Avid/Audio/Plug-Ins/Line 6/Helix Native.aaxplugin (note:, I didnt have this directly but I did a search and found it and deleted it) /Library/Audio/Plug-Ins/Components/Helix Native.component /Library/Audio/Plug-Ins/VST/Line 6/Helix Native.vst /Library/Audio/Plug-Ins/VST3/Line 6/Helix Native.vst3 once all gone, I did the following Folder 1: /Library/Application Support/Line 6/Helix Native/ Folder 2: {user folder}/Library/Application Support/Line 6/Helix Native/ You may need to unhide certain library folders. You can do this by pressing Command+Shirt+Period when you're in the Finder window. Then I deleted the trash file on my mac, I opened the Line6 authorisation tool and deuathorised my Mac Restarted my mac, Restarted the Line6 Authorisation tool and authorised my mac. from there I reinstalled the latest Helix Native, restarted my Logic Reauthorised my Helix native by the login section at the bottom of the plugin and it worked. That worked for me. I stand by what I say, make your copy protection but not at the risk of a failing product for actual people who purchase the software.

Has anyone managed to solve this issue, I have raised a ticket but they respond a F$$%^ing snails pace. Take your money at the speed of light, , Frustrating as hell. I have tried all above, it just keeps happening FYI Catalina as well They say don't update to Sur, why not, this lollipop doesn't work on Catalina. This is all because people ripoff their software and they then put in lollipop copy protection which fails at the expense of people who actiual spend the money on the product. Line 6, get you lollipope together, I am personally sick of these sorts of issues. A person puts this much money into your product and yet can't use it. Piece of crap. I would be very happy for a refund and move on to someone who's software works.

yep Phil_m, I came here to complain in the hope they would read this and suddenly change their position You crack me up. I actually just said from my point of view it wasn't right, I personally dont give a flying f$%k if they change it. I am not short of a buck, If I wanted it I would buy it. fflbrgst highlights the point I made, nothing more, nothing less On a side note: Thanks for reminding me of why I don't go to forums anymore, Becuase people cant take a bit of feedback without making it into something it isnt You, my friend, have tried to make a mountain out of a molehill. King of the commenters, A zealot to the brand, and of course one of the reasons I am now leaving this forum. enjoy life

Hmm I remember why I don't post on forums, Its that the posts don't seem to get the message across. If I had purchased X, or Y then I get a discount from them on Helix Native, but spend a fortune on the rest of our equipment and this won be covered. Now, as stated, I said I personally don't feel like they have it right. I am not complaining, I am not whinging, I am saying I feel it is not right. A statement on how I am feeling about it, I haven't taken it up with Line 6. I really don't care as I have so many other plugins to play with and a lollipop load of amps and guitars to play.. however, I was saying that a retention strategy, Line 6 would ideally look at other factors as a good way to keep customers Nothing more, nothing less. I will still pick up my Variax and play it through my HD and DT25.. I won't rant and carry on like some people do because I want the world to agree me me. I hope that clears this up..

Thanks for the feedback. I wasn't implying it was bad marketing at all, just that there are two strategies typically used, market share and retention. I don't work in their office so I don't know their strategies, I was expressing how I am drifting from the brand. They are very successful company but the reality is that I am less engaged than ever with their brand an a portion of this is the lack of recognition of the amount I spend. It's neither right nor wrong. I genuinely went to have a look at purchasing the Helix Native as a customer of so much Line stuff and then I still have to pay what a new customer (someone who has never purchased anything) in the past pays, that's what I was saying isn't right. There is well over 10k worth of gear in that list but unless you meet these criteria then you will pay full price. just that, nothing more. They don't need my money to survive, I don't need the product to play music. It works both ways. I was just highlighting I don't feel they have it right. It's not an easy solution but recognition of the amount you spend with them should be part of the equation (which falls under a customer retention strategy) is what I was chiming in on. As stated, I am not a bitter ex-customer, I not one of those people saying they have lost me, I going to get a Fractal blah blah blah. I am however a customer, I do have a feeling that Line 6 dont recognise my loyalty to their brand I know that feeling comes from pricing models around such things as Helix Native buy quite clearly stating that I have to pay full price and we dont give any recognition to the fact you currently own 2 amps 2 speaker boxes, the JTV 89 and Hd500.. Nope it means squat. regards Zakman

This is how the logic works They have invested in the design of the product and then they look to see what they can charge for it to get an ROI. There are many ways to do this but Line 6 hasn't worked out the right way in my opinion. Typically in marketing, you have different strategies eg. Attracting new customers or retaining existing new customers If you want to have market share then you use a low price offering to attract the most amount of people e.g. $99, $149 etc however internally they love their own product so much they think its worth $399 (which by the way is $400 and they kid themselves to think people see it as less) Believing in your own product to that degree can really harm what you are trying to achieve. I have a large range of plugins and you get to a point that they are only worth XX (if you are heavily invested in the product then they are worth more to you otherwise you will spend less) with so many plugins I just don't need another one so the value of their plugin is diminished, would I like it, sure but not for $400 Now retaining the customer. this becomes harder, I mean you want to reward and look after customers that love your brand right. but you have to watch out for the people that work out the cheapest way to get what they want. I personally have had 2 variaxes (still have one) A full Vetta 2 rig, two dt25s, one combo, a head and two speaker boxes, I had a dt50.. two big volume wise, original pod, hd500, in return I can pay $400 for their plugin I don't see any strategy for retaining good customers, no return loyalty. I find myself drifting further away from this brand as they don't look after existing customers unless they have jumped a specific set of hoops. I didnt buy the hd500x and I am not buying their Helix Floor unit and I am not buying their plugin. Great guitaring comes from the fingers and these systems are often a distraction from the real opportunity to play well. I do like Line 6, I am not an ex bitter customer etc but until they start to recognise the amount of money I have spent with them they can shove their plugins up their rear end ;) That is how you take a customer and lose them.