millerstomp

oh my god, what a buggy software... after 3 hours try & error i finally found a solution... (I carried out the steps individually several times over and over again until they worked): first i deactivated my computer in the line6 authentication system. (it took a long time until I even found out that something like this exists and then I had to find it) then i did a basic uninstall of hx edit and helix native. since that wasn't enough on the first try, i had to go deep into the file and registration system of mac on the next attempts, remove helix-native entries in various system and user library folders, and delete the plugins individually. but this still didn't work: unfortunately you also had to delete the user folder (renaming it wasn't enough - hxedit automatically found renamed libraries) - of course i made a zip of it first. then you had to reinstall the applications. the first time you tried to log in, you had to turn off the firewall and be online - otherwise the application always crashed straight away. when registering, the computer was then re-authorized via the open internet connection after that the plugin crashed regularly again with reaper. then i had to add the new standard user library again and remove my custom backup, which could be set up at setlist level in the meantime in the loading menu of reaper i set the plugin as a separate process. then I blocked the firewall again and then helix native suddenly ran then the standard setlist was read in and when this was completed even restoring the old setlist worked.

how do i bump a ticket? do you have a number for calling them?

backups are still not working but i found an old setlist wich replaced the forced 3.6 setlist.

changed the hostname - no problem with iLok but the helix native problem remains...

Changing the hostname could maybe be a good idea. I just have the fear that this concerns my other licenses like the iLok stuff...

before the update i had problems with my macbook. i had to replace parts of the hardware (processor and ram) helix native is actually no longer working - opened a support ticket but i am waiting now for about a week without help.

i never had a problem with the old backups. they worked without problems over all the years i installed the latest version of hx edit. 3.60 after the fw update - all presets have been overwritten. so isn't this a factory reset? the backup i did prior to the update seems not to be in an acceptable format for the new hx edit.

Is there no backwards compatibility of the 3.6 version? All my old backups are not usable anymore after upgrade. Can't load them. Please help me

I had a hardware damage on my macbook pro and had to change a part of my hardware. processor and ram are new but the harddisk is still the same. After that the license did no longer work. I always got the error "Failed to connect dsp engine (Device has not been initalized properly. [code -8201])" when i am online a window appears with the message: "Helix Native Failed to get favourite names. Service is not online [code -8207]" I updated to version 3.6 (HX Edit worked) (another problem is that i am not able to restore my old backups from the versions before 3.6) could anybody please help me? I did a complete new install (deleted the plugins and also the library folders) but this did not help.

The same problem here - I'm afraid that the guarantee unfortunately has expired 3 months ago... - that is extremely annoying

i wanted to get support because the helix native software i bought is always crashing. support tickets are not working. also i registered my hardware and created a profile but support tickets are not working. no email address to write to found.