JNads

Thank you phil_m, I was encouraged by Line 6's opening statement on the Software Download page for HX-Edit 2.92: "Doesn't matter what firmware your Helix/HX product is currently running; you can go straight to 2.92. ", so I jumped right in. But your advise was great, as I dialed back to rev 2.8 and was successful. Thanks again...Joe

Hi, Helix Stomp firmware is currently at ver 2.65; trying to update to 2.92. Running Windows 7. Installed HX-Edit 2.92; when prompted to update the HX-Stomp after signing in, I am getting a "Backup dialog failed to load. Click OK to try again." on the Update screen. All attempts at clicking OK are futile. Trying to manually "Create Backup..." does nothing - no reaction from HX-Edit software. Tried to update using latest "Line6 Updater" App and that didn't work either. Uninstalled HX-Edit and re-loaded it - same issue. Checked the knowledge-base and forum for this issue and looks like I'm the first. Thanks in advance for any help. Cheers...Joe