tyesAxe

Thanks, everyone, for your comments. What I ended up doing was abandoning the installation from my zbook windows7 PC which had Helix LT and Updater on it (as well as VLC and itunes and that's it) and broke out my old windows 8 Samsung tablet that I used for my GuitarPort. I installed HX Edit again (this time on the win8 tablet), and ran the updater and then everything went fine. Thanks again! Tye

It seems I've solved my problem. I broke out my old windows 8 samsung laptop, downloaded hx edit (which automatically installed updater) closed monkey and ran updater which saw the helix lt and it is currently showing firmware 2.82.0 and is loading presets. Thanks for your help!\ Tye

I closed and restarted the updater, and it no longer lists my Helix LT...

I have not installed monkey. Would this help?

No. The updater software (I'm a first time user btw) says " update is in progress, do not turn off or unplug your device at this time". I thought it prudent to let sleeping dogs lie and get some help...

helix lt locked up during update from 2.71 to latest version. The process went fine and progress bar went about halfway across screen when the pause line6 warns you of came up. I selected "OK", but the process did not continue (for 2 days now) and the helix lt screen shows "boot error. entered update mode!". I did a backup using the updater application prior to starting, and i've switched the USB cable to all 4 ports and used a different cable, all without the process starting back up. Little help? Tye