Had this same annoying problem. It's inconvenient enough that I can't route the HX Stomp's USB connection through a powered USB hub with all my other devices. But when I connected it directly to my Lenovo W530 laptop using a 5 foot USB Type-B cable, I get a device "not detected" message. Or, if I do eventually get a connection, I'll lose it.
My Windows 10 Lenovo W530 laptop has three USB ports: two USB 3.0 and one USB 2.0. I usually only use the USB 2.0 port for a mouse or keyboard. But when I connect my 5 foot cable to the HX Stomp using this USB 2.0 port, it happily connects and remains connected.
I also tried a different (and shorter) USB Type-B cable. That one does reliably connect--and remain connected--to a USB 3.0 port.
The last thing I discovered. Printed on the 5 foot cable that fails with USB 3.0 but succeeds with USB 2.0: It says: "USB 2.0"!
