MikeD68

Yeah so QSC/iPhone/USB/Master and Channel volumes! I spent my afternoon adjusting my patches. My iPhone volume wasn’t off but it wasn’t maxed out either. That didn’t help. The channel volume was most useful in terms of balancing things out. Allowed me to boost the bass. Yes the basics. Ughhh. I suspected it had to be something stupid......

Good morning all. PierM you were right. It was somewhat silly. I basically had to crank up the volume on the QSC, the iPhone and the Helix (both the master and the USB trim). I’ve been chasing my tail all week and it was right in front of me. Embarrassing...... That said it’s a matter now of balancing it all out. So when I up the volume of the Helix (USB trim and (master) Volume) as well as the QSC it increases the overall volume. Trying to find a good balance of hearing the bass against the song.

Datacommando, As far as me spending $39 for another camera kit, that’s my problem. I didn’t return the first one simply because I wasn’t certain that it was defective. The Apple store is down the street from work. The technician said he’ll take it back, no problem. You sound frustrated. I’m sorry but no one is more frustrated then me. The “story” is NOT flakey. It’s a very real problem. I’ve had my Helix two weeks now and have not been able to resolve this issue. I’ve called Line6 numerous times and they haven’t been helpful. I’ve followed the steps of the YouTube video to the letter. I posted this on this forum with the hope someone can help. If you or someone is willing to FaceTime me I’ll gladly go through what’s going on. I’m pretty confident that theirs something I may be missing to all this but based on that video and what you and other people and Line6 have said, I can’t find it......

Ok hold on. It occurred to me to try the usb cable that Line6 supplied with the Helix. Now I know that works because I’ve downloaded about 20 patches. And when I hooked that up to the Camera Kit nothing. No sound. So that tells me theirs something else going on here. I even tried it with my Apple Music library in addition to Anytune Pro and nothing. While it’s possible I got two bad Camera Kits I find that unlikely. As much as I don’t like their nickel and dimeing Apple’s quality is top notch. Theirs got to be something I’m missing here.

Ok, went to the Apple store and spent $39 on a new Camera Kit. Hooked everything up. Nothing...... New cable coming tomorrow. Let’s see....... Mike

Just out of curiosity, does anyone know exactly why the Apple Camera Kit is required? I asked Line6 and they really couldn’t give me an answer. Seems to me by going straight from USB/Lightening it streamlines things rather then all these ridiculous dongles. I ordered some new “name brand” cables just in case. I guess I’ll pick up another APC at the Apple store tomorrow.

This camera kit is literally brand new. Sucks to have to spend $40 for a new one....

Martin, I can’t give you a brand on the specific cables. Got them at work. That said I’m more then willing to try new cables. Is there a specific brand you recommend?

Ok I tried it again. Both the USB/Lightening cable and the USB/USB cable with the Apple Camera Kit. Nothing. I just don’t get it. Totally stumped. And I did play around with the Trim up and down. Nothing. here is a pic of my settings:

Do you think the Camera Kit is defective? Why do you think it doesn't work with the Camera Kit and the straight USB/Lightening cable? I'm gonna check it out when I get home......

One thing I did notice is that when I hook everything up the volume control on Anytune Pro disappears. Not sure if that matters......

I've downloaded plenty of patches so I know the Helix can communicate via USB. Likewise the signal from the Lightening port although that's to a 1/8" aux in when I use my Hartke combo..... I'm not gonna give up. I sold off most of my gear to go with a Helix. I love the versatility it offers. Just very frustrating....

DataCommando, Like I said, I tried the Lightening/USB cable. Didn't work. Also tried USB/USB cable and Apple Camera Kit. Still didn't work. I'll give them another try tonight but I'm scratching my head. The USB connection looks like your photo so that's right then The only other thing I can think of is I'm using AnyTune Pro+ instead of iTunes or Garage Band. Could this be the reason why?? If this is the reason not sure why it wouldn't work with the Helix. Works fine with my cheap Hartke combo........ Baffled is right!!!

HonestOpinion It is set to Multi. Nothing. Not using headphones.

First time I tried a USB to lightening cable. Didn’t work. Second try was USB to USB to an Apple Camera Kit like the video above. Still didn’t work.... Since I use a KW122 my friend suggested a Lightening to RCA cable directly into the back of the QSC. But with this set up (if it works) I have to control the volume directly via the iPhone. Not ideal, as I’d rather do it via the Helix. if anyone has any other suggestions I’d appreciate it.