marcoerc76

Yes i used a preset set to vdi only for variax. Today i make a factory reset but the problem is always here. No signal input or noise for using final on the helix. I don't know the problem and now i have fear about it. I try with my guitar with jack and headphones with stock preset, on the helix it's all okfor my eyes, all control are ok and the switches too.

Good evening everyone, I am writing to ask for your help and opinion. Tonight while playing my standard variax with the helix floor using its dedicated cable, I received a knock on the variax cable attached to the guitar. From that moment there was no power to the variax and it stopped playing. So I took another guitar and plugged it in but I noticed that this one didn't work either. Basically it is as if the helix input signal just doesn't get to whatever input you try to use. I tried several restarts and obviously checked the cable and guitar which were ok. So my question is, could a hit on the variax cable have caused similar damage and what could have happened to the helix? I state that looking at the Helix everything seems to work perfectly and no message appears in any way. I hope you can help me or give me some advice as well as obviously hearing assistance. Thanks everyone in advance.