gazzaf63

Follow up on this. I recreated the process from yesterday. I chose an empty preset e.g. 35 A and added a a couple of effects and and an amp/cab model - worked perfectly. Can edit and save on hard ware and software. Re named the preset to xxx and saved also works perfectly in hardware and software. Last hing I remember doing yesterday was rearranging blocks order... I dragged the blocks in software interface into a different order e.g dragged amp before an effect. After saving the preset is now empty - no blocks and seems corrupted i.e. I cannot edit the preset at all i.e. add effects back and save - the effects go in OK and make sounds but as soon as you save then switch to a different preset and switch back the preset is empty. It is related to dragging blocks - I just tried it on a preset that comes with the hardware key:gritz - dragging blocks to re order in the software then save. switch to next preset and then back again: key gritz preset is now empty of blocks and impossible to repair . Not sure if anyone here can try this for themselves and see if it looks like a bug ?

@phil_m Thanks for your message and responding so quickly as it caused me to take a fresh swing at this. I am sure I am doing it correctly and I was going to make a quick video of the process to prove that when I noticed something... Starting a preset from fresh on the hardware and starting a preset from fresh on a different computer (mojave 10.14.6) using hx edit 2.92 worked perfectly (in both cases). However my two test presets (started on my macbook (catalina10.15.7) using hx edit 2.90) will not save once edited - in any environment. I am thinking that creating the presets on catalina or on edit 2.9 somehow corrupted them. When I get time I might sanity check this and see if it holds water. p.s. I realise i stated i was on latest version of hx edit (3.1) I thought that i was! I ran the hx edit updater and it seemed to all work correctly - obviously not. So, after checking my theory I'll update everything and hopefully I'll be back in business! Cheers

I have the same issue. hardware and software both at 3.11 chenges to presets do not save either from. Hardware or hx edit. have restarted and reset hardware and computer numerous times, have reset to factory defaults. nothing saves save options come up as expected and it appears to save but switching to next preset then switching back changes have not saved, same behaviour on completely new preset and existing presets. hx stomp is now a pretty coloured brick.