jhschmitt's post in How to change banks with shortboard? was marked as the answer
Well, I just found part of the problem: I pulled up the amp on iOS and looked at the banks and all of them are empty except bank #1.
THIS, however, inspired me to start loading my tones into the empty banks and much to my delight it works!
I was a little worried about only having four user banks to play with but from what I can tell they are ALL available.