I have pod go updated to version 1.11 and had the same connectivity issue - "no device connected"
Here are the steps that works for me, I hope it can help others as well:
1. Uninstall the existing app
2. disconnecting pod go from my pc
3. re-installing, this time to Program Files (instead of the default Program Files(x86) )
4. Connecting the pod go
This is now working even when connected to external USB hub.