TheRealDriller

This happened to me with the last update and I nearly lost all my presets having followed all instructions to the letter. I got it fixed eventually (after much stress!) with huge help from from Line6 over the telephone for which I am very grateful. i just came here because I just saw there was a new update (3.72 Jan 24) and wanted to see how it was going. i will NOT be upgrading, my machine is working fine as it is and I don’t want to take tte risk. It’s a shame because I like keeping machines up to date but this just isn’t worth the stress. My advice to others (just my regretful POV) is to hold off updating if you can unless you enjoy base jumping and other ultra high adrenaline things :-D

Thanks for your thoughts rd2rk that's a very interesting idea of using the snapshots like that. I'm just a dinosaur that doesn't like adapting my ways to various devices! Cheers, TRD

Thanks, this is already done: There’s no problem sending a CC message the _first time_ the snapshot button is pressed as last no as another snapshot is selected first. However, further presses if the same footswitch does not cause the CC to be sent again. Ok, interesting to know it’s designed and not a bug :-) But why? I don’t see the logic and it’s certainly not convenient for my case. I think I read on another thread that when the preset is loaded, the IC on the snapshot is automatically sent? Which explains why I have to select another snapshot and go back to the one in question for it to work. trouble is I’m using backing tracks to automate various other units.

I’ve been experimenting with controlling various devices via midi sent from the HX Effects. I have run into a problem: When I assign a midi command to say snapshot 1 of a preset, this snapshot being selected by default when its corresponding preset is chosen, it doesn’t send the midi information when you first press the snapshot button. You have to select another snapshot and then go back to the 1st one to get it to transmit midi. If you press it again it doesn’t transmit the midi again. is it something I am doing wrong or misunderstanding, it seems very strange.

"I am in no way trying to denigrate you", (immediately posts further denigrating comments). Look, I don't know what the deal is with you here. I sensed right from your first reply that this might go badly. I'm too old to have childish internet spats and if you look back you will see that right from the start I have shown gratitude and respect and have been conciliatory but you wouldn't let it go and you continued raising and coming back to the subject of fault and insisting on levelling that fault at me. For someone who is here "just to help the punters" and has no vested interest in Line6 I find this very surprising. I didn't accuse you of anything, I was thankful for your help. For me the principle topic of discussion should be how to solve the problem, not trying to pin the blame for the problem on the person raising the issue. Like I said, strange and surprising. Once again, I'm too old for squabbling so if you want another go at blaming me for all this, have at it but I don't want to say anymore or let this escalate further. I know what I did and didn't do and I am satisfied I did the due diligence to avoid any problems. End of story. Thank you again for the time you have taken for the problem I raised, you clearly know your stuff and this expertise is much appreciated. Now then: I have just got off the phone with Christophe at Line6 support Germany, he's a great guy and took the time to listen and understand and make very good suggestions (absolutely not implying anything in regards to you Datacommando). The upshot is-it works! I tried again with my Mac Studio but it kept disconnecting so we tried again with the older Intel Macbook Pro and another USB cable and it worked. Neither of us could work out why. The other USB cable is perfectly serviceable. I had messed around last night for hours with the same Macbook and tried changing the file path for the backup file changed the folder level selection as suggested in another discussion here (ie select the folder not the file) but nothing worked. Today it just suddenly did but I don't care why, I'm just so happy it did. Thank you SaschaFranck, you appreciate that I managed to get it all working before I saw your post but yes, for what it's worth, I absolutely had that file in the backups folder, I just couldn't manage to get it recognised by the editing software. Once again a big thank you and appreciation for Datacommando, I hope no hard feelings and I hope to have further discussion with you down the line. Cheers, TRD

Just to add: For the backup, I did as instructed there was no mention of and no question that any backup would possibly not be recognised by the updated unit. I updated in the only way I could ie with the HX Edit software. Had there been another warning giving an explanation of how to make multiple backups in different ways, I would have done that but there wasn’t. Again this is not levelled at you or the forum (and anyway, you’re not a Line6 employee so no need to take it that way) but I imagine some people from L6 will be paying attention here which is why I think it important to mention it. :-)

Hello again. I want to say once again how grateful I am for your continued dialogue on this. One of the horrendous things in these situations (apart from the pain of losing presets born of hours and hours of research, experimentation and programming) is the sentiment of being isolated and alone whilst trying to fix it. i do however (I hope for tte last time) have to protest again at your continued suggestion tgat I have been somehow negligent and unintelligent in all of this. Again, you don’t know me and you don’t know how I work so O shall quickly explain to avoid any further misunderstanding. This all started because I wanted to control my HXFX via a midi track in Logic. So wanting to “program the HX more easily” as I was told on the manual I decided to download the editing software which I knew it would surely search for and try to install new firmware. so I went to the support and download sections of the Line6 site. The very FIRST thing I did was read the clear instructions in the download section a screen shot of which I have included here to remove all doubt. I very carefully read all the text including, of course, the warnings in BIG RED LETTERS and including the photo of the error “boot failure. Entered update mode”. Well in my case I didn’t get this window, the connection was just lost with the unit and on the unit itself I got the boot failure message. I nevertheless followed the instructions and restarted with the necessary buttons pressed, which changed nothing, no progress no change even after waiting. I tried relaunching the crashed editor again to no avail. i am absolutely sure I did all that was reasonable to make sure this went well. Beyond that I’m not clairvoyant. You seem to have attached a copy of some warnings that were on these forums and, unless I misunderstood, were berating me for not having read them (albeit an approximation of what was on the L6 site) prior to attempting the install. But why would would I come here to read that on a forum when the update section is on the L6 site? I have printed out copies of the full HX manual and read it multiple times starting from when I got tte machine a few years ago so NO accusations of RTFM! can be fairly levelled at me. Again, I fully appreciate your frustration at some spotty irresponsible adolescents who can’t be bothered to put the work in and want it all on a plate. Be assured that’s not me. You say you are here to help people with “genuine issues” well I can assure you this is a genuine issue and I’m not here to waste anybody’s time. I am still utterly dismayed that this has happened to me in spite of all the precautions I took but there is no accusation at anyone on here, least of all yourself. Having all that…thank you again for your help :-) I have unpacked the update file (which is not recognised) and have a list presets. Do you know if it’s possible to rebuild my HX preset by preset? cheers, TRD

Hi there, First of all a big thank you to taking the time to post and to try to help, I really appreciate this especially when you get nothing in return. My comment about it being "unacceptable" was for Line6, not these precious forums, just letting off steam ;-) I appreciate also that there may be regular calls for help for this sort of thing and that it may become tiresome but I'm afraid that you don't know me and you seem to have lumped me in with the "people who manage to screw this stuff up" as you put it. Indeed it is not rocket science nor surgery (I actually do surgery in my day job) and I agree that it it shouldn't be this complicated. However it is not a PBKAC in this instance. I did everything I read in the instructions on the Line6 website prior to undertaking the update and I followed all of the instructions I found scouring these forums to try to recover the situation when the update windows kept closing on me, all, as I said above, to no avail. I tried this on a 2022 Macbook pro 16" with 32MB of RAM, I tried it on my studio Mac Studio and I tried it on a brand new HP Windows machine in my office. Every time it would either fail to connect or start to update and then crash. I touched/moved nothing during the process, the window would just close or freeze and connection with the unit was lost. I actually succeeded in the end by digging out a 10 year old Macbook pro and trying it on that. The firmware was instantly updated to 3.70 no problems so I think it is clear the problem is a software/hardware compatibility issue not a user issue. As you know, all of this is just lines of code interacting with chipsets and they need to do better with their code to make this more reliable, it's really disappointing for such a successful product. But again that's aimed at Line6. (BTW I believe my unit was something like firmware 2.51, since someone asked). Anyway, having succeeded in updating to 3.70 I then tried to load the backup file I made at the start of all this but HX Edit says that the file is "not compatible" (error 8702 I think). I have seen others have had this problem also and I have tried unpacking the backup and placing it on the desktop and pointing the loader to it but again all to no avail. Any ideas? Maybe now would be the time to call the 14 year old nephew! ;-) :-D Cheers, TRD

Well I encountered the same problem with my HX Effects today and have been trying to fix it for hours. I have tried everything including with 2 MacBooks (Apple silicon and Intel) and a windows PC. i can get Updater to connect by starting the unit whilst pressing the right arrow (Updater recognises “Unknown HX Effects unit) and I browse to the down loaded firmware file. HOWEVER, and this happens both on Mac AND pc, after starting the update the software crashes and the window on the computer screen simply disappears. line 6 my unit was working fine for over 2 years, I wanted to use the editing software for the first time and now the unit is screwed. This is unacceptable :-(

Fixed it. I had another look and for some reason on the other snapshots the second instant midi change was there but set to send PC 0 which changed the SY to program 1.

Yeah I wondered the same thing but this is happening with the SY connected directly to the HX...I'll have another look to make sure I haven't missed anything

Cheers for that, that does make sense. Any ideas why it should be communicating on the other midi channel?

Sorry to come back late to this snd thanks for your reply. Yes I have the HX effects, I didn’t realise this was a limitation compared to the Helix

I have been trying to control an SY-200 with my HX effects and getting some strange results. I'm running my HX effects with the 4CM, connected to a MESA JP-2C and the SY-200. The SY-200 is in the effects loop 2 of the HX effects and I'm controlling the JP-2C and SY-200 using midi program changes on the HX. The JP-2C is set to MIDI channel 1 and the SY-200to midi channel 2. First off, in one SNAPSHOT I wanted to select program 65 on the SY-200 but found I had to send program 64 on the HX to do this. Sending program 65 from the HX selected program 66 on the SY-200. Strange! To try to solve this, on the other instances in each SNAPSHOT used to select the channel on the JP-2C, I changed from using the base channel (set to channel 1 by default, the channel used by the JP-2C) to using channel 1. But now everytime I choose a SNAPSHOT which sends program change 1 on channel 1 to the JP-2C, the SY-200 changes to program 1, even though it's set to listen to midi channel 1 only. Any ideas how I can solve these problems?

Hi everyone, first post here. I got my HX Effects recently which I’m running with a JP-2C amp (4 CM). Absolutely love the unit and perfect to let me use the beautiful preamp sounds of the JP. I’m trying to do the following without much luck and I’m wondering if one of the more experienced users here can help: I’d like to pitch shift a single tone so I have: original root tone, -12cents and -24cents. I would like the root tone to have a delay of 250ms, the -12 500ms and the -24 no delay. I’ve tried using the parallel method, pitchdelay and dual pitch (Max delay only 100ms) but to no avail. I can do some of the above but not have all of it. Should the helix be capable of doing this? Many thanks, Driller