Hi,
I just encountered the same problem. My mac shutdown by itself due to a faulty thunderbolt hardware while HX Edit was open and after that I started to get the same error message.
I fixed this by closing HX Edit and deleting
~/Library/Application Support/Line 6
folder. It looks like HX Edit files were corrupted when my mac crashed.
After I opened the app again and logged in, I could upload purchased IRs to my Helix without any problems.
I hope this helps.
For windows the steps should be different, most likely the whole HX Edit app needs to be uninstalled and installed again.