Fenderbaby

@datacommando Hey man, I just want to thank you for all of your help. I followed your steps to the T, got to the step where I booted the Helix in Safe Boot mode, disconnected from the Internet, and closed all of my other apps except the Updater, launched that in Offline Mode, and the app still didn't detect the Helix. I tried different USB cables and ports, nothing. I'm beginning to think it may be a hardware issue like you said. I've tried reaching out to other forums and have heard similar advice. Maybe I'm just getting especially unlucky, idk. I appreciate your help regardless, I just wished it worked.

@phil_m I've left it plugged in for some time now and it's still not showing up. I have tried different ports and cables.

None of the solutions in here are helpful. Running into the same issue on a Mac OS, upgrading from 3.1 hardware. Tried entering update mode, doing all kinds of factory resets, reinstalling the update app and the HX edit application, nothing is working, it refuses to show up anywhere on my os. Literally just got a gig that requires the Helix, and I remembered that Line6 recently released an update and was excited to try out the new features. Now I'm pulling my hair out trying to figure out how to make this slab of metal semi-functional. You'd think a company as big as Line 6 would release an update that works, and at least have work arounds in case of a failure.