michroma

when i click it, this window appears and when i click "ok", nothing happens

when i try to update it, it fails to launch the instalation and tells me to do it manually. I downloaded the line 6 updater but I dont really know what to do with it since there is no device showing as in the picture bellow

it has USB 2.O port (my notebook is lenovo v15 g3 iap with Windows 11), I tried it there as well but it still didnt show that its connected. The computer made the connecting sound, but still nothing happens otherwise. Red light on toneport still shuts off within a few seconds.

I just got a new laptop and I was setting up my toneport ux1. I downloaded all updater,licence manager,pod farm2 and monkey, then got it registered and authorized to my pc. When I connect it to my pc, it radiates a red light that goes off after aroud 1O seconds and my pc(monkey) says that the device is not connected and thus cannot be updated . there really should not be any kind of physicial damage on the equipment, since it worked just fine before and it wasnt being manipulated. I am not sure what to do next to get it to work, any suggestions?