I've just become the proud new owner of a brand new Helix and I was hoping to update it from the current version (2.30) to the most recent version to make use of the additional effects / amps etc. I've downloaded both the most up to date version of HX Edit (v. 3.15) and version 2.30 (to match the firmware on the unit) but, no matter what I try, as soon as the driver is installed and the unit is connected via USB, my PC gets a BSOD every single time.
I've been doing a bit of reading around and understood that there some problems with Logitech G-Hub and, whilst i can see that an older version of the drivers seemed to fix that, I've uninstalled G-Hub anyway but had no luck. It even blue screened from Safe Mode with networking. Interestingly, if the HX Edit / driver software isn't installed, the Helix can be connected without any issue but, of course, it isn't recognised by the PC.
My PC is running Windows 11 with all up to date patches etc. Is anyone aware of any work arounds or ways to get this to work as I'm at a complete loss. I can, of course, give specs of the machine if that's useful but I'm not sure what would be helpful to share and what isn't relevant. A few that may be useful though - Windows 11 Pro 64 bit, version 21H2; NVidia GeForce RTX 2070 - driver 126.96.36.19976, Asus STRIX Z390 mother board, Intel Core i9 9900K CPU.
If anyone could help or at least point me in a direction, that would be massively appreciated.
Thanks in advance,