manyasone

Thanks @datacommando! With the offline update I got it working again. I had tried the Line6 Updater before, but not in offline mode. I had some problems downloading the firmware though - in Firefox, the download doesn't start, but a semi-empty new page opens. In Chrome I was able to download the file and the update went smoothly.

Hi, I've just tried to update my Helix LT via the HX Edit Software. Beforehand I had update HX Edit to Version 3.7, as suggested in the software upgrade guide. During the firmare update process I got a Windows bluescreen, and the message "Update failed, please reboot and try again" on my Helix display (see attached screenshots). Now I'm just getting a boot failiure on the Helix and a "No device connected" message on the bottom in HX Edit. On startup, HX edit tries to connect, though, and on the title bar it says "HX Edit - Helix LT", so the device seems to get recognized but fails to connect. I've tried rebooting both my pc and the Helix multiple times and also tried connecting to different USB ports. In the past, I have never had any issues with updates or the USB connectivity, so now I'm kind of clueless. I'll be thankful for any help, Simon