Bozzyboy

Hi guys and gals,im still having problems with line6 Relay g10,but ive been told its a G10Tii,anyhow line6 6 updater ver 1.27 fails to show any device when run ,on windows 11 computer, but also my Mac mini 10.15.7 Catalina doesn't show any device, sent umpteen mails to Line 6 not very helpful at all ,kept banging on about change usb cables ,and also try other computers ,how many do I need to run this damn line6 updater ,any help would be most appreciated ,Dave keep on rokin