Yeah I was very fustrated, for sure, sorry :D Well here it goes for the context and details :
I'm working on a pc with windows 11, with a komplete audio 6 audio interface and a push 2 as a controller on ableton. My Helix Floor is plugged on the back stereo input 3/4 channel of the komplete audio and I just had a microphone for voice on the input 1. The Komplete audio is plug directly to the pc and the push and helix are on a powered hub, and the Push as it's own power supply.
I did a 2h session this morning, no problem. Turned the helix off, came back 2h later, turned on everything again, no input signal. The only difference is that in the first session the push2 was off, and I turned it on on the second session. All the interface of the helix is working just fine and i can control it by the software and by the knobs. The knobs are working fine, I did the hardware tests on the pedal (by holding 4&5 footswitches) Following that, I did a backup of my work on the helix to proceed.
I did all the tests : changing the cables, changing the guitar, reboot multiple times, testing different input (guitar in/aux in), checking impedance level at the input, changing the input, checking for signal with the tuner (nothing) then proceeded to factory reset and test - nothing. Go back to an older firmware - nothing. Update again to the last one - nothing.
I have no signal input in "guitar in" and "aux in" which is very odd for 2 hardware components to break at the same time.
I"m more thinking of a driver conflict causing a softlock of the inputs because of the coincidence with the push 2 being on when it failed. Like, let's say, the Push wants to take control of the inputs as an audio device (as it is one) and it freezes the helix. Maybe I'm totally off but I can't shake off that hardware don't break at the same time like this often. I reinstalled the line 6 drivers but nothing changed. The pedal was not moved during all this time, it's sitting on a desk in a "controlled" environnement :) I finally made a ticket to customer support.
UPDATE EDIT : So, after a good night sleep, I turned the helix on and... IT WORKS. The only thing I did was unplug it and let the switch "on" to "evacuate" any electricity from the circuit like you do when working on a computer. But to further test it, I reproduced the condition of the glitch with pc turned on then the hub, then the push, then rebooting the helix and so on. Everything seems to be ok...
