Charlie2906

Btw- it wasn’t the error screen- there was no “ continue “ and Hx edit couldn’t connect to the helix any more annoyingly, when I booted the Helix it said it was running 3.6…. Then just went to that screen

Thanks both and apologies for the question. That seems to have worked. Ipve been at tnhis so long today I fgrget now…. but is the best practice to….. restore from back up? I feel like there was one last step on the instructions Line 6 put in fonrt of me 5 hours ago and dont seem t appear any more….. At least it's all working now! Appreciate your help

Thanks folks. Sorry!! initially the line 6 updater wouldn’t work either ( I’m on a Mac and it didn’t like it) but perhaps some progress!! yes- definitely some “ installing firmware updates “ goimg on, tho that’s what happened last time too…. At least my Mac can “see” my Helix now thanks!

BTW- I’m, updating from 3.5 , which i did myself and all went fine, and there was/ is no continue button to press. HX Edit says no device connected and helix says (see pic)

Agh! All seemed to be going fine. Updated HX edit to 3.6, went trough update to 3.6 on helix and all seemed well until it said it couldn't complete and I was to restart the helix and restart HX Edit. So i did….. Now the HX edit wont “see" the Helix LT. When i star the helix it says it has 3.6 installed…. but then says “Boot failure, entered update mode "and just sits there and HX Edit says “not connected”. I've tried to put back to factory settings but it won't do that either . Help?

Thanks so much! Guitar Guitar have got on to Yamaha now so we'll see what emerges from there.

Just tried Yamaha- they wont recognise there Helix as a product

Thanks Very much!

Thanks! I saw that link data commando. Problem is next step its it asks you to register your Helix. And I've already registered my helix.... and it won't let you got any further ! Unless I try and register it twice?

I recently bought a Helix LT and registered it with Line 6. When i bought it there was an offer of a free tutorial for Line 6- Helix essentials I believe . I dont know how to access this and haven't heard anything further from Line 6 about this. I contacted Guitar Guitar when indicated I should hear for one 6 but it's been 3 and a half weeks now. Any advice or experience out there?