JustinSummerlin1

I opened a support ticket and it seems I'm going to either have to take my Helix to a repair center or ship it off to LA to get fixed. Blerg. In other news, I'm going to attempt to get my Windows machine into safe mode and see if I can get it to work that way. I'm not optimistic, but it's something to try. Thanks for your input.

This doesn't really have to do with 3.60 specifically except that I was trying to upgrade to that firmware. My helix was having trouble staying connected over USB (though when I bought the helix used, I updated to 3.52 just fine)... and I decided to try the update anyway. It failed a couple times and I had to restart a couple times, but eventually, the progress bar made it to like 90% and THEN it failed again. For the last time. Now, it still says "Boot Failure. Entered Update Mode!" like it did after the first few update failures, but, it's got a new symptom. Computers (I'm using a Windows 11 PC and a Mac with Ventura 13.0.1) no longer recognize it as line 6 hardware. I get a Windows notification that says: "The last USB device you connected to this computer malfunctioned, and Windows does not recognize it." No amount of uninstalling software or drivers will fix it. No amount of turning the helix on and off or plugging/unplugging USB will fix it. And the Mac doesn't even see anything plugged into my USB port as far as I can tell. So, now it won't show up in Line6 Updater because it's not being recognized as Line 6 hardware. I think I destroyed my Helix. Please tell me I didn't.

I essentially have this exact same problem. Plug in Helix to PC. Recognize... PC audio starts playing through helix... open HX Edit and it recognizes the Helix. 15 seconds later, lose connection, audio goes back to computer speakers, then at some point audio might go back to the helix, but HX Edit won't recognize it.... and then, after 10-15 minutes of leaving it plugged in (with it going in and out), I get the same message TurbineTester got about "The last USB device you connected to this computer has malfunctioned....blahblahblah" I'm getting really frustrated with this because I don't understand it. I've worked with computers most of my life, but I can't, for the life of me, figure out why this won't work. I'm dying to know how the USB cable works for you.