Im in the same boat as johnehlee. Im running on Mac OS Big Sur (incase thats relevant info), heard there was a new update and wanted to try the new effects so i plugged my HXFX into power then plugged it into my computer and turned the HXFX on, downloaded HX UPDATER and started the update process for the new update but within a minute i was met with and still cant get past the error (Boot Failure! res= -33). The computer no longer identifies my device and the factory reset is met soon with the same error code. no clue what to do but i'm glad i'm not the only one who's had trouble.
