I made a comment on 2019...here I am... again... with a Karen letter comment lol
This situation has been going on for me since the UX2 came out probably, I’ve had it since I bought it. I’ve noticed this line 6 guys have terrible customer service and follow up to any of this. I mean hahaha it’s been 11 years for me with this problem and just a bad history of upgrading hoping this would get solved but it won’t.
I also bought the Pod Farm Platinum on 2015 and thought of getting helix with the discount… Well! surprise surprise, their crappy site doesn’t register the fact that I bought Pod Farm Platinum and I just get the full priced Helix or regular pod farm discount instead of the pod farm platinum discount. Which isn´t that encouraging for me to actually buy the product.
This faulty piece of equipment has been getting in the way of proper recording since I bought it. Keeps ruining a lot of the recording takes. I would also say that this isn’t cool, cause it never got solved and obviously they know they released and sold faulty equipment and it never got solved, so it gets put under the rug.
It’s annoying but haha just showed me how bad I like to record and how patient I’ve been haha
So the solution to this? Basically just avoiding Pod Farm and products prior to the helix. You’ll keep getting your patience tested on and on.
The ONLY solution (Momentary) if you have the UX2 is plugging it in and unplugging it over and over, hoping you don’t have to restart the PC or Mac to do the whole process again.
Don’t know about windows users currently, but for Mac that is the only solution, no other solution has ever worked in 11 years, and regarding windows, well, it got “solved momentarily” that way (I stopped using windows 9 years ago so…)
If you just bought it on Amazon, you’d be doing yourself a long term favor returning it and using a newer product. If you are gonna buy it, Dont! You´d be better with a Helix product, or waiting for one. Seriously, the Helix interface runs better and keeps getting upgraded constantly. Pod Farm isn´t.
It’s the hardware that’s faulty, not the software. I’ve had it and tested it for 11 years and nothing has completely solved this matter. (Nor operating system, updates or recording software) the fricking crackling is still there, after 11 years.
uess they should mention it as a special feature or something, huh? ”Oh and you’ll be annoyed with the awesome random crackling sound we added as a secret special feature! And no! It won’t go away :D”
Just avoid Ux products, really :/ that’s the solution.
A honest advice? This situation seems to happen a lot with this sort of companies and their older products, they don´t get properly upgraded and get old really fast. Last time I wrote this I noticed how quickly the Firehawk came and went like the "greatest product ever made by line 6" Now it´s the helix.
I mean it happens on and on. I am writing this cause I will stop using this UX2 in a not so distant future, I thought of keeping it or selling it but it would just annoy me and keep giving problems to the next user.
I´ve had so many products of Line 6. From their first Variax guitars (the variax 500 which never worked with the workbench), dl4s (which are also faulty and kept malfunctioning), The infamous UX2 and the KB37 which also had the same situation, the crackling. Which made me think some of the hardware they used at that period of time kept malfunctioning in that way. The Pod X2 and X3 Live also stopped working in a relatively short amount of time. (This products were registered on my previous account, to any moderator reading this) The ones that actually worked? Pod HD 300, Variax 600, Line 6 Spider III amp.
Options? It´s easier to get one of the POD HD things, they have all the pod farm platinum models.
Also, Pod Farm and Helix aren´t the problem or the DAW, it´s the damn thing haha it keeps sending the crackling sound on and on
I´m gonna get rid of my UX2 and consider trying some other product with Helix. Not hating Line 6. But they do need to keep their products up to date properly and the quality control of both software, hardware and updates.
11 years of struggling with this piece of equipment without any possible solution for the crackling is enough for me haha
Cheers guys, and patience to anyone who needs it with the UX2