shane775

Yeh i know what your saying i'd want a backup of a backup etc.. but line 6 sorted it quickly can't fault them and i've always found their gear very reliable to be honest .. first thing i got him to check was phantom power but that was off and the helix has protection even if it wasn't so i'm at a loss as nothing had changed from in the gig to the end and it was the end of the gig that it happened so i'm at a loss ... but as i said line 6 sorted out another pedal so he's happy and carring on with his tour.. so hats off to them : )

He has had it about 2 months i think ..line 6 came through and sorted it quickly so he's back up and running now : ) god only knows what it was but all is gooooood : )

Update on the issue >>> Line 6 authorised a shop in Dublin to give my son another helix getting him out of the lollipop really quickly ... Thinking back its the reason why ive been using their products since 2006 becuse if i ever had a problem i could talk to them and they would sort it .. So i was a bit worried to see yamaha had took over but they seem commited to being there for their users.. After looking all over the net what has happened to the unit has only happened once before that i can find, and in however many units that have been sold that is a fantastic percentage to be fair! At the end of the day the problem was delt with by line 6 very swiftly and couldn't fault their effort in their aftersales department in going the extra mile to sort out this problem.. I still love my helix and to be honest if it went bang i'd buy another one !!! Can't wait for the native plugin ..

Yeh i see where your coming from... but no on a gig like that, bottles of water with lids on for each memeber of the band but nobody near the space my son was in with any fluids whatsoever.. Humidity in that place and size temp was roughly the same maybe got a bit hotter but not much..

just looked at my title on the main page ... helix gone up in smoke ! and at the right hand side it says. hot ! .... oh har har har

before it went up in smoke

No beverages anywhere near it the photo i attached is the pedal before the show ..and the way the helix is built it would take a lot of water spilt on it ..

No beverages anywhere near it the photo i attached is the pedal before the show ..and the way the helix is built it would take a lot of water spilt on it ..

Yeh after this they should give him a spare unit for the grief he has had ! its not like he's doing pub gigs ...

OOOOHHHHHH GOD! i could spontaneously combust ! and if i was halfway through a solo people would think it was part of the act and wouldn't bother putting me out !! I get what your saying about a dodgy unit i sent a m20d back because the euro plug didn't fit into the power socket correctly , it was't deep enough. I really like the helix but it is a worry , my son had to advertise on facebook and some kind people sorted him out some pedals and took them to his gig. You can't beat the Irish for hospitality and just being generally nice people !!

It's Ireland they would never spill guiness !!!! He was playing at the SSE ARENA BELFAST its an english unit so ireland is the same voltage so cant understand why it went like this !!!. He got the helix on my say so rather than the kemper.. but how can you have faith to go out on stage wondering if your pedal is going to go up in smoke ? i do theatre shows / session stuff and to be honest i'm worried after this..

Ok, SO, has anybody had one of these pedals start to smoke and give up ? And how would you feel if you was doing an arena full of people on a pro tour and it did ? Well this has happened to my son whilst on tour in Ireland.. Used the unit all night after the show it started to smoke and went off. So, how dangerous is this if it was at home left switched on sitting on the carpet ? I have a helix with no issues since they first got to England and convinced my son to have the helix rather than kemper. So now he's in Ireland on a tour for 2 weeks with no pedal ! i will be interested to see how this is delt with .. i've heard there may be a video of it smoking taken by the crew so hello youtube !