Hi -- just was working to update my firmware in my Helix to 1.12, and I discovered I was unable to export the Helix bundle to backup. It gets to 20%, and then I get an error message on the Helix application that says "Unexpected or bad data type in the preset" -- and my Helix board itself is locked on "Transferring data -- please wait..."
The app and board will stay frozen in this manner as long as I could stand to wait (about an hour). Force quitting the Helix application on the comp allowed me to update the firmware --- but I was still unable to backup. It still stops the backup at 20%. Any idea how I can correct the "bad data" so that I can backup everything? Thanks!
