stevecastel

Hello everyone .. the assistance center answered me and to clarify I need to update you to avoid misunderstandings .. I'm afraid you have wrong information. Freezing when upgrading to versions 3.1 and above is not a malfunction. Just do it correctly and following the instructions. In any case, when downloading an update, any liability of the manufacturer is excluded and is assumed personally. The "lock" is simply "unlockable" and does not cause any damage and has nothing to do with the warranty. Some old presets built with the first version 3.01 may have distorted output but just reset the instrument. That is, the instrument must not be repaired. In any case, his is a hardware failure, i.e. the input stage is broken for random reasons or due to an electrical discharge at the input. The software has nothing to do with it has ever damaged an instrument .. Greetings

You are Right Datacommando... Thank you! I am sorry and i will update only in my post. Have a good time!

Hi datacommando, so what do you think about it? is it an hardware issue? It is easy to get an input failure and i'm alone sure.. but i don't think that a input damaged can really cost 217 euro to change a full I/O board? There is a buffer and sure the unit have 2 years and some months .. isn't a really old unit even if not guarantee.. i will like to know what about think the line6 support. Have a good time!

Thank You Datacommando, My question is since the board of the I/O have an issue if could be a problem the firmware 3.0 that i used for a while.

Hi everyone, The quote for the repair has just arrived ... they talk about replacing the I / O board at a cost of 217 euros with a time of 4/5 days. : huh: Unfortunately I'm out of warranty so nothing. But I found a post where Line6 talked about updating from 3.00 for possible audio problems D: Attention Helix/HX/Native Owners! Update to 3.01 ASAP! × Line6Tony By Line6Tony 12/04/2020 The Helix 3.01 firmware update addresses potential severely corrupted audio output. Due to this, we recommend updating your Helix family device as soon as possible. This issue may also be experienced on Helix Native, so please update to version 3.01 as soon as possible. Thank you.

Hi everyone, The quote for the repair has just arrived ... they talk about replacing the I / O board at a cost of 217 euros with a time of 4/5 days. : huh: Unfortunately I'm out of warranty so nothing. But I found a post where Line6 talked about updating from 3.00 for possible audio problems D: Attention Helix/HX/Native Owners! Update to 3.01 ASAP! × Line6Tony By Line6Tony 12/04/2020 The Helix 3.01 firmware update addresses potential severely corrupted audio output. Due to this, we recommend updating your Helix family device as soon as possible. This issue may also be experienced on Helix Native, so please update to version 3.01 as soon as possible. Thank you.

Thank you all.. the service tell me that probably an hardware issues and it is necessary to send the unit! Unlucky with guarantee the ends in the 17/12/2020.. two weeks ago!! Thank you all for the great kind of support and the patience! Now i Know all the unit e the specification about the update e and the input/output options!! Have a good time!!! Updating in the future!!

Thank you Datacommando but the 2.20 firmware doesn't solve the problem of the guitar input .. stil in this firmware the issues

Hi datacommando, Line6 support answer me today, and I did it what they told me... unlucky cause the input guitar still no function even use different usb cable and pc .. any other try? ========= Message from YGG ========= Hello stevecastel. Your Line 6 Support Ticket was updated with the following message: Hi, please reinstall the firmware also with another USB cable and also another computer normally not necessary but if all works on v2.20 please update to v2.71 from there, then to v3.01 after the firmware update please reset your Helix : Helix LT -(IMPORTANT : create a backup) -Switch off your Helix LT -press and hold footswitch FS9 and FS10 (the two lower middle ones under B and C) -power on your Helix LT https://line6.com/support/page/kb/effects-controllers/helix/helixrackltfxstomp-reset-procedures-and-troubleshooting-tricks-r768/ please try all ins&outs (Ins: Guitar, AUX, Return , Outs : Phones, 1/4, XLR, USB) But if the reset and firmware reinstall don't help it looks like a hardware issue, please contact your reseller or a Line6 service-center : https://line6.com/find/service_center/ Best regards Ampeg/Line 6 Support Europe You can reply directly to this email and your response will be added to your ticket, as will an attachments you include. To view your ticket, click here: https://line6.com/account/tickets/edit/395580 If you do not reply to the ticket within 5 days, it will automatically be "closed". If it closes, you can open the ticket again by replying to it within 90 days. - Line 6 Customer Service

HI all, I own a Helix Lt with no output. Reset to factory reset and update to the 3.01 firmware but no sounds at all. Seems to be a problem to the input buffer. Seems to be the same problem. I have changed guitar and cables and point of input (return 1 e 2) but no way... no input in tuner function too! Firmware/Editor: Firmware 3.01; HX Edit 3.00 OS: Windows 10 Factory reset and reinstalled the last firmware to Helix Lt and reinstalled Helix Editor Also try using the 3 note generator to see if there is sound coming out and the sound comes out to the1/4 and XLR! try to modifiy the input impedance (auto-z and other) cause seems to be a 0 ohm value causing a cc.. try to modify the value at the gate at the input cause seems to be to high to cross over.. but no way. Return to the 2.20 and then global reset... the return 1 and 2 now goes on and the tuner too.. upgrade to the 3.01.0 e same issues to the guitar input... still function return 1 e 2... what about the heliix support? Nobody answer? What can i do to get an answer? How do you solve the problem.. send the unit to the service? Thank you

HI.. i have return to the 2.20 firmware and then global reset... the return 1 and 2 now goes on and the tuners too.. upgraded to the 3.01.0 e same issues to the guitar input... still in function return 1 e 2... what about the helix support? Nobody answer? What can i do to get an answer? I have open a ticket from the 30th december but no anwer till today.

I have changed guitar and cables and point of input (return 1 e 2) but no way... no input in tuner function too! Firmware/Editor: Firmware 3.01; HX Edit 3.00 OS: Windows 10 Factory reset and reinstalled the last firmware to Helix Lt and reinstalled Helix Editor Also try using the 3 note generator to see if there is sound coming out and the sound comes out! try to modifiy the input impedance (auto-z and other) cause seems to be a 0 ohm value causing a cc.. try to modify the value at the gate at the input cause seems to be to high to cross over.. but no way.

Thank you waymada..yes i restore the global setting backup.. i will try to reinstall the helix editor cause don't do it .. asio driver can be the problem?

Thank you Soblivion... yes the function of returns is that i put in the input the piezo input guitar and the mic+pickup input in the return 1(fishman rarearth) ... those are the output of an acoustic guitar.. yes it was functioning in this mode..

Thank you Bassbene..The tuner don't show any input signal .. i tried another cable and the input via the return 1 and 2 but no signal at all. The first block input don't show any signal.. yes the unit has work till this morning.

My Helix Lt don' t send the the input guitar to the chain of all the preset . I stopped the unit and when i restart no function at all.. i reinstall the 3.01 firmware e factory settings... turn up to the 2.90 firmware e update to the 3.01 again.I try the diagnostic of hardaware footswitches and all correct. What can i do?