PerJak

Hello, I have bought the Pod Studio Ux1 which comes with the Pod Farm 2 software. I have also bought the add-ons Gold Bundle, FX junkie, Heavy Guitar etc. However, when I go to 'Customtone' to download tones a lot of them don't work and amps and effects are blank and it says 'This model is not authorized to use with the connected device...' What is the problem here? What can I do to be able to use like a special Brian May tone?