Hello. I write here because support has stopped responding in the support ticket.
I bought a macbook air 13 mid 2013. Installed all the necessary software (POD Farm 2.57, Monkey 1.67 and License Manager 1.07). But when you start monkey does not correctly detect my device. He defines it as PODxt and does not change it on my device - Toneport GX. In the sound settings of the operating system the device is determined by the right - Toneport GX.
Because not true-defined device I can't activate previously acquired plugins - POD Farm PLATINUM. What to do? Mac OS X 10.9.3
On the advice of the technical support I have removed the driver and installed them again. Not helped.
After that tech support wrote that my toneport broken. But the thing is that before you put toneport on macbook, he worked on another mac computer and worked fine. Also I tested toneport on a PC with Windows 8.1 - works perfectly.
There is also a problem. When you log in Monkey or License manager program raises an error of Internet connection. But the Internet is working fine.
I ask as soon as possible to deal with this problem