I hear you Phil, but receiving a faulty product out of the box says a lot about a company's attention to quality. If the manufacture is more interested in "mass production" vs. "high quality," their brand should bear the impact ("if the shoe fits..."). Finding Thekvn had a similar problem with an earlier version of the product increased my concern because now I don't know if the same issue will come up after my oh-so-wonderful warrantee runs out!? ...just sayin'