alangenatossio

I saw the previous messages and this is my related problem. Today, March 1, 2021 I updated my Helix to 3.01.0, no problem updating the helix via HX Edit. I first downloaded the current HX Edit, backed up my rig, then updated the helix firmware via HX Edit. I was also able to use HX Edit to reload the backup I created, so my device seems fine, nothing is lost, all my custom presets and snapshots are there. Now the problem is HX Edit won't let me actually edit, it closes when I type, I simply wanted to rename a present and as soon as I type a key to rename the present HX Edit shuts down. It doesn't like me typing, unfortunately typing is necessary. What a headache. I'm using Windows 10, nothing additionally plugged into my laptop just the helix. Any ideas? Is Line 6 working on this, why don't company reps post about problems they are working on, let us know they know the issues we are dealing with them?

Thanks Silverhead, yes I am using the 1/4 inch into the Helix and now I'll try the original variax workbench to see if I can store some alternate tunings that I use. Appreciate your reply, Best, Alan

Is this Variax Acoustic 700 guitar a legacy product? Mine won't talk to my helix and my digital cable is working, I suspect the guitar is too old and there's a hardware software mismatch. It won't talk to workbench either. Is there any way for me to edit this older variax, I'd like to choose my own alternate tunings and store them in the guitar. thanks alan

I have a Variax 700 acoustic model, looks like it's no longer made, perhaps a legacy product now. It does not interact with my helix, my digital cable is fine, I read on a thread that Helix does not support this older model (hardware software mismatch I guess). If this is the case, is it the same for the workbench - not compatible? Is there any way to modify and save alternate tunings on my Variax 700? Is there any software that talks to this older model. thanks, Alan G Seattle