I'll be doing that again in a day or two. Possibly tomorrow. Unfortunately pro-audio isn't my profession at this point so I work odd hours! If anybody else would be willing to, that'd be great.
Just to add, I'm in the UK so when I last called the centre the (very decent, polite, professional and knowledgeable) guy on the phone said that everything (obviously) goes through the US first and that they know before the UK does. If anybody in the US could make a call it might be a more direct answer?