I've been trying to get my UX2 working with my new computer since September. For some reason, License Manager stayed locked on to the serial number from an old computer had two computers ago. Anyway, initially I had decent support from a Line 6 tech, and we had to jump through a bunch of technical hoops that ultimately didn't work. So the tech ended up doing some sort of reset, while keeping my account intact. The tech said this was about all he was going to be able to do at his end, but it seemed like we had exhausted all the other fix ideas so we were postively expectant. This takes me up to around mid-November. So by now, I'm thinking that the rest would be as easy as it was when I originally set up my DI gear. Unfortunately, I still couldn't get anything to work, and so I started sending emails to my Line 6 tech contact again. Crickets. No response. My contact with Line 6 through that support ticket had evaporated. So I set up another ticket. I also spent $99.99 on a new PodFarm2, because I was thinking that maybe I had done something wrong and in good faith, figured I'd start over (I bought this gear back in '17). Still nothing. Can't activate anything through License Manager, can't get my device to light up, zero. So by now I'm getting pretty frustrated. I'm an older guy in my mid '50s, so not a great tech-head, but I figure no consumer-level tech product should be this obtuse to configure and use. So, I sent in a new support ticket. Still nothing, after 2 weeks. Now I'm past fed up and I send what I hoped would be a final email advising Line 6 that I just wanted my $99.99 refunded, and that I'd give my DI away to someone on Craigslist and just find a workable solution with a product from some other company. Still no response. So now, although I have other Line 6 gear (like an AMPLIFi) that I need my Line 6 account to remain active for, I'm stuck with equipment I can't use, a product I just purchased which is equally useless to me, and no response to my requests for service, support or even a refund. Not sure where to turn at this point. Just writing off the $99.99, junking the equipment and pretending nothing happened doesn't feel responsible, or right. Neither does zero customer service on a significant service failure after months of trying.
