mahabresq

I regret to say that all that helped was selling this sh...

I'm a user of Helix Stomp and Helix Rack. Stomp has never been a problem. I bought Rack used in January with very low firmware. It was difficult to communicate with the computer, but in stages it was updated to 2.8.2. After the last update, I don't remember if I used the editor. I mainly use Stomp. When I downloaded last 2.9 software, Stomp updated smoothly. When I tried to update Rack, it turned out that Line6 software can't see him. The software always shows "No device conected" or "Select device do update" but without displaying the option to select any device. I have repeatedly done Helix's Global Reset and all other possible encoder combinations in the Rack. MANY TIMES !!! Helix Control was always off. Stomp works, but Rack doesn't. I tested 4 or 5 USB cables, including those through which my HX Stomp easily connects to the computer. Everything connected directly without any HUBs to all possible USB ports. I tested my Helix's on 3 different computers with WIN 10 and WIN 7. Intel and Radeon. One computer was straight from the store. The other was never used for music. My main music computer works with various software and hardware without any problems. I have removed the software (Edit & Updater) and drivers many times. I used CCleaner and Windows tools. I searched and removed registry problems. I found and manually removed from Win/System32 even old drivers for POD X3. Over the past few days, I installed 3 versions of HX Edit (2.71, 2.82 and 2.91) on these 3 computers. Alternatively, I have also tried installing drivers and updater separately. Many times !!! Everything in different order. Alone and as an update. Run as Administrator. After each installation and cleaning, I restarted the equipment. Device Manager never doesn't show problems. I have disabled the antivirus program. I even registered my Helix Rack and .... nothing. All the time, I can't edit him or upgrade or downgrate. The computer never sees my Helix Rack. After connecting Stomp immediately appears in the "Devices and printers" panel, but Rack is not visible there anytime. My other music programs load Helix Rack drivers, but when I try to set it as an interface in GR5 or Ableton, I get a message that Rack is "not present". Stomp under them work smoothly and immediately installs his drivers. I have read many similar stories in this forum, but I didn't know the advice that would fix my problem. HELP !!! I'm angry, frustrated and after years I think about abandoning Line6 products !!!

I have this same problem. I'm a user of Helix Stomp and Helix Rack. I tried to update their firmware from 2.82 to 2.9. Stomp went easy. HX Edit sees him and works with him. When I tried to update the XH Rack with the same USB cables, the editor and updater cannot see my Helix Rack. I tried all USB inputs. Always see "No device conected" in the software, or "Select device to update" in the Updater but without displaying the option to select any device. My computer is a PC with WIN7. On another computer with WIN10 I installed HX Edit 2.9 but he also can't see my HX Rack. HX Stomp connects to it easily. I uninstalled this HX Edit 2.9 and Updater 1.19 and installed HX Edit 2.82 and again the program sees Stomp and doesn't see Rack. I did Global Reset in the HX Rack. It has changed nothing. The Controller is always with power off. What else can I do, to make my HX Rack connect to the computer? I remember that I had problems installing this 2.8.2 on Rack. At that time, however, he was connecting to the PC and update was posible. Now I can't even install lower firmware and try to upgrate another one. I mainly use Stomp so I don't remember if after upgrate Rack to 2.8.2 I connected HX Edit to HX Rack and if after this devices were connecting. They are not now. Do you have any ideas what's wrong? I know that this forum is full of such topics, but I have not found a solution in any of them.