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Hi, I bought 2 Toneport GX's in 2009 and gave one to a friend and we've had a ball with them Through the past few years and several new computers, it's worked beautifully until Windows 8. Today, as I try to install Line Monkey 1.67 update drivers, I keep getting an error msg that I need to enter the "USN" on the product. I copy over exactly the serial number on the product's label and get the error msg that I need to use the product's "USN", which I think I'm doing. The # begins 'TGX-'m, but it will not unlock the download. This is just to get Line Monkey operating up to date. Help! Thanks Bill