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Showing results for tags 'helix device not found'.
Just got the delivery of my first Helix. It came with 2.21 and I've blown a good 3 hours trying to jump though various hoops to upgrade to 2.3 I followed the instructions found here: http://line6.com/support/topic/18284-latest-helix-firmware-230%E2%80%94nov-21-2017/ Specifically, the instructions in GREEN, as they seemed to apply to me. My computer system is a Windows 7. After downloading and installing, which seems to work, neither the HX Edit nor the Line6 Updater sees (via USB) the connected, brand new Helix. I have gone through multiple Installs and uninstalls of the Line6 Helix bundles, with multiple reboots after each. I have powered down the Helix, waited 30+ seconds, powered it back up, and restarted one or the other of the applications (HX Edit or Line6 Updater) but they always give error messages stating that the device is not connected. Well, it is connected. I have unplugged the USB (gives the familiar "disconnect" tone on the Windows system) and plugged it back in (and get that familiar "connected" tone on the Windows system). I have used the Device Manager and can positively see that there is a "HELIX" device now connected to the system. At one point, I loaded the previous rev of the Line6 Updater and it actually saw the device connected. I then cleaned off the 2.3 HX Edit and downloaded and installed the previous rev of HX Edit, but no....still can't see the connected device. Arg! I've watched a nice help video, but it offered no hints for my particular issue. Since there are Line6 instructions that tell users to "Use their existing HX Edit to back up presets", it seems that the use-case for new owners (those without an existing HX Edit) might have been skipped....or not tested? I don't know. Can someone please explain how to get over this hurdle? Thanks in advance!