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Hi, I have a problem with the connection between my Helix Rack and the controller. When I use the original Cat-5 cable, everything works fine. But I tried using another one — it's also a Cat-5e cable — and when I connect it, the controller doesn't work. It only lights up, but doesn’t respond, and the rack displays a message saying “Controller must be updated.” It never updates… I’ve tried everything, I swear. Lot od cables and lenghts… What’s interesting is that I also tested it with an old Cat-5 cable I made myself — and if I connect it one way, it works, but if I flip the connectors, I get the same problem and it doesn’t work. I'm looking for help from anyone who has dealt with the same issue. Thanks!

Ok so first I need to say I love this guitar,but I am starting to get bad taste in my mouth. MY JTV59 was working fine, I was learning on how to use in studio environment. I had a message come on lin6 monkey tell me updates were available and also was having trouble with JAVA and so forth. So I updated JAVA software directly from their site. Tells me I need to remove old versions and that in doing so might have trouble with certain programs and all that. I download from LINE6 the appropiate updates for my gear and now when I try to connect my variax workbench into my guitar it either is dead or very spotty, garbled. If I push the button to turn it off it will go back to standard electric but when you press the buttone, KNOB or what ever to turn it on it does not work. I have updated my PC before I have new chords , it was working fine before I installed new vx workbench HD. 2nd) problem is on the original variax work bench software you can save and back up alt tunings, but on the new HD version you can only save unless I am missing something you cannot LOAD previous tunings. Which is a drag for I save many to work with and now I am out of the water. I make music for a living and need my gear to work. Not totally freaking out for I know it will be resolved. Does anyone have any other issues and is this common? I have had many problems thru out my career and been able to figure most stuff out but this boggles me? If I figure it out I will let you all know. Please help someone show me the way as peter frampton once said :) I am working in Sonar X2 Producer edition 64 bit and 32 PC Windows 7 Pentium Mark Allan Wolfe www.markallanwolfe.com