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HD500x won't connect over USB


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I purchased an HD500x over Christmas, but have only just gotten around to trying out HD Edit on my computer. When I tried to plug the unit in via USB, there was no indication by the computer that anything was connected. I looked more closely at the port on the POD, and it lacks the small plastic support piece I've seen in other USB 2.0 B ports. Is this how the port is supposed to be, or do I need to open a support ticket and try to get the port fixed/replaced?


Here is a picture of the port



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