Helix app crash

[greghurst]

I finally got my helix updated (thanks to all who commented), and decided to back up all the setlists. Every time I try to export the bundle to my pc.....I get a message that says "Unexpected or bad data type in the preset", and the application freezes. Then I have to go into the task manager to shut the app down. Ive uninstalled the app and reinstalled in several times and its always the same! I never had these problems with my HD500 software. Im running windows 8 if that makes a difference. Any Ideas? Thanks

[greghurst]

It appears to be a patch in the factory 2, because it will let me export factory 1 without any error messages and the app doesn't freeze up. Anyone?

[ColiX]

I finally got my helix updated (thanks to all who commented), and decided to back up all the setlists. Every time I try to export the bundle to my pc.....I get a message that says "Unexpected or bad data type in the preset", and the application freezes. Then I have to go into the task manager to shut the app down. Ive uninstalled the app and reinstalled in several times and its always the same! I never had these problems with my HD500 software. Im running windows 8 if that makes a difference. Any Ideas? Thanks

 

Hi there,

 

Had the same Error but on Mac OS X El Capitan. Looked up the latest Firmware Release Notes (v1.06.5) and tried this one: Problem solved afterwards..

Good Luck.

 

Resetting Helix Globals / Loading the Newest Factory Presets

IMPORTANT! This procedure will completely overwrite all existing presets and setlists, as well as clear all user IRs and reset all global settings! Back up your presets and IRs before proceeding!

1. Turn off Helix.

2. While holding footswitches 9 and 10 (middle two switches on the bottom row), turn on Helix. 3. Wait for the message “Will reset Globals and restore stock Presets, Setlists and IRs…†to appear and let go.