cornerstonetom Posted July 15, 2016 Share Posted July 15, 2016 I'm stuck. Since my computer won't recognize the Helix, I can't do the 2.0 FW update. Any suggestions on how to get this digital mess sorted out? Thanks Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted July 15, 2016 Share Posted July 15, 2016 I'm stuck. Since my computer won't recognize the Helix, I can't do the 2.0 FW update. Any suggestions on how to get this digital mess sorted out? Thanks Have you installed the "Helix Editor" application on this computer? It will automatically install the Windows driver necessary for the Updater to see your Helix and do the firmware update. It will also install the latest Updater version as well as the latest Editor. Quote Link to comment Share on other sites More sharing options...
cornerstonetom Posted July 15, 2016 Author Share Posted July 15, 2016 Have you installed the "Helix Editor" application on this computer? It will automatically install the Windows driver necessary for the Updater to see your Helix and do the firmware update. It will also install the latest Updater version as well as the latest Editor. I did. I'll do the uninstall/reinstall thing. Thanks for getting back to me. I'll let you know what happens. Quote Link to comment Share on other sites More sharing options...
cornerstonetom Posted July 15, 2016 Author Share Posted July 15, 2016 I did. I'll do the uninstall/reinstall thing. Thanks for getting back to me. I'll let you know what happens. Reinstall worked. Thanks for your reply. Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted July 15, 2016 Share Posted July 15, 2016 Reinstall worked. Thanks for your reply. Great to hear, now the real fun begins. Love the features introduced in this update, they took the Helix to a whole new level. Quote Link to comment Share on other sites More sharing options...
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