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Amplifi TT solid tone lights.

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I have a brand new Amplifi TT and out of the box i plugged it in and only the top tone light turns on and nothing else... am i missing a step?? no response from anything.  I tried connecting to the computer (MAC) with a USB connector and and downloaded the updater but it goes to a screen and asks to select device and nothing shows up.... am I missing something??? I looked on this forum and found the reset procedure but still no difference.... help!!!


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