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StageSource L2m speaker mode button issue

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Hello all. My 3 month old L2M that is hooked to my helix via AES cable is having an issue that I was hoping somebody might be able to help me with. When L2M is on floor (horizontal) the speaker mode button is sometimes unresponsive. Upright (vertical) the speaker mode button works when held down for a few seconds. Is it normal to freeze up when hooked to helix horizontally ? Or does it just sound like it is broken?


Thanks in advance!

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