Drokendull Posted November 14, 2018 Share Posted November 14, 2018 Bonjour, Je viens d'achetez un pach hd, j'ai voulu faire la mise à jours mais impossible d'autoriser mon prd hd500. Pourtant quand je clique sur autorised il passe en yes, mais quand je vais voir dans compte il n'apparais pas. J'ai essayer de flasher la mémoire mais ça change rien. Peut t'on m'aider ? Merci d'avance. Quote Link to comment Share on other sites More sharing options...
Drokendull Posted November 15, 2018 Author Share Posted November 15, 2018 Thanks, but no hd metal pack installed... Quote Link to comment Share on other sites More sharing options...
cage771 Posted November 18, 2018 Share Posted November 18, 2018 I am having the exact same issue. The model packs are not being authorized despite registering my HD500X and jumping through the hoops. Everything (software and firmware) is the latest and greatest. I have uninstalled and reinstalled the software. Still.....no new packs as being authorized. Out of curiosity, what OS are you running? Quote Link to comment Share on other sites More sharing options...
cage771 Posted November 18, 2018 Share Posted November 18, 2018 Interesting. I have heard of this but when I go to the last page, all it says is "Standard:Model Set" under Model Packs. So far I've tried License Manager on Win 10 and Win 7 with no luck. I'm going to try XP (I have a VM running it) and see what happens. I also have a ticket in with tech support. Quote Link to comment Share on other sites More sharing options...
cage771 Posted November 18, 2018 Share Posted November 18, 2018 1 hour ago, hurghanico said: I do not know if you already know it or not, but it is necessary that the latest firmware 2.62 is installed in the POD since it is that version which physically adds the models in the device, the License Manager only serves to authorize and then make visible and usable the new models _______________________________________________________________________________________________________________________________________________________ All about POD HD500/X Thanks! I have verified that I have the latest firmware (2.62) and software. It seems that the software and the server have two ideas of what my POD ESN should be. Although that doesn't make much sense given that I can't authorize my computer(s) either. Im going to give the XP VM setup a chance when I get the time tonight. Quote Link to comment Share on other sites More sharing options...
geemajor27 Posted November 21, 2018 Share Posted November 21, 2018 Same problem here brand new HD 500x registered with line 6. Followed instructions to install fully loaded bundle to the letter. Have latest drivers and firmware for both flash and usb. Licence manager recognizes device. But no extra model packs showing, also does not show on authorized device page when I check on my account. Have spent a long time trying to sort this out when I would sooner have been enjoying my new pedal !! Quote Link to comment Share on other sites More sharing options...
cage771 Posted November 21, 2018 Share Posted November 21, 2018 All - Try the process again. I have spoken via email with tech support several times today and they have resolved the issue. I tested and verified it for/with them. Quote Link to comment Share on other sites More sharing options...
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