HX Stomp not connecting via USB [SOLVED]

[LeoSlawik]

Hi guys,

 

i have a HX stomp firmware 2.92 and HX Edit firmware 2.92

i haven't connected it for some months (always worked) but as i did today hx edit 

didn't connect anymore. i reinstalled hx edit and line6 updater, tried

different cables, different usb connections but nothing helped.

windows tells me "unknown usb device" and when i check the driver

it says that the apropriate driver is installed for device.

the driver version is 1.93 which seems to be the latest one.

did anyone experience the same issue, or knows if it has to do with win10 updates or so?

 

this nearly renders my hx stomp useless i want to

use it as audio interface and edit all my patches via hx edit.

 

i did everything it seems and am just one little step away of selling it :(

 

cheers

 

UPDATE:

Seems the female USB typeB port on the helix is not functioning anymore.

the little plastic center piece got broken and therefore doesn't have contact

anymore. First time ever on any device i own that the USB plug broke.

 

 

 

 

 

 

 

 

[LeoSlawik]

Hmm seems i'm not the only one:

 

 

[LeoSlawik]

UPDATE:

i am back to square one :(

 

Thomann Germany was super quick repairing the USB plug, but i am back

with the same issue.

Everything up to date. Win10 recognising the HX stomp via USB, but HX Edit

is not connecting..

 

SOLVED:

again installed hx edit and usb driver

now it works

 

:)

[jukester]

I had the same issue,Long and Mcquade in canada had it shipped off and repaired.np.

They seemed to know about this issue.