Helix Floor custom names for Snapshots revert to original "SNAPSHOT 1", "SNAPSHOT 2" etc...

[lline6kronus]

Hey guys,

 

First, my specs:

12th Gen Intel(R) Core(TM) i9-12900H   2.50 GHz

16.0 GB (15.7 GB usable)

Windows 11 Home

NVIDIA GeForce RTX 3070 Ti Laptop GPU

Helix Floor v3.01.0

Cubase 8.5
 

Second, I am new(ish) to windows. Since my old mac labtop was having issues with Cubase, I decided to switch to a labtop that was made for playing rock n roll songs via Cubase and the VSTs

 

Everything was going great when I was practicing a song and suddenly my Helix floor was disconnected. I have had this issue before, which required me to turn the Helix floor off and back on, but this time all the custom names of hundreds of presets reverted to their original state - 
"SNAPSHOT 1", "SNAPSHOT 2" etc...

 

I make setlists and create restores on a regular basis - after any significant change. As a result, I tried to reload a setlist made 02.25 but still the custom names have reverted to the original and the colors of the footswitches are all red. I literally lost hundreds of customizations.

 

But that's not all, when I run a restore, then I receive the following error code:-8212 - see attached screenshot

 

It does not matter which restore file that I select, I receive the same error.

 

Here's the crazy thing, if I open Helix Native, which is a plugin for Helix floor via a Cubase instrument track, then it still retains the custom names - see attached image

 

Why two questions are:

1) how can I load a successful restore?

2) why would this happen, all of the sudden?

 

The same setlist(s) that populated Helix Native are the same setlists that are now showing the reverted - "SNAPSHOT 1", "SNAPSHOT 2" etc... - on the Helix floor - how is that even possible?

[lline6kronus]

In case someone else goes through this issue.

 

Uninstalled HX Edit, installed the latest, followed by updating to the latest version for the floor, including firmware. 

 

Followed instructions, including the ones to ignore the errors and move forward to the second portion of the update, along with holding footswitches 9 & 10 during start of Helix, followed by loading my latest setlist and the custom names of the snapshots returned.

 

However, when I launched Workbench HD, I received the following error - see attached screenshot:

One or more presets failed to load from guitar - Code 8000000a

 

So now I will down that error