Hello, Line 6ers. We are pleased to announce the latest incarnation of our community support forums. Feel free to explore and post threads. Our forums are here so that our community members will continue to help one another, partake in respectful, thought-provoking debates and conversations, and forge great relationships.   Line 6 has appointed the Line 6 Experts to moderate the forums, but occasionally, Line 6 staff will post to certain threads. As these are community support forums, please remember that your post is not a direct message to Line 6. If you need to contact our technical staff, please do so at www.Line6.com/support. Also, please submit your product ideas at www.line6.ideascale.com so the community can vote up the best ideas.
For those who've used our previous forum system, please note that the old forums are archived in a read-only state at http://line6.com/supportarchivenew/ There's still a lot of useful information there.   We'd like to remind everyone that by using our forums, you are agreeing to our Terms of Use, found at http://line6.com/termsofuse.html. Please remember to treat everyone with respect, and expect the same from your fellow community members. We're looking forward to your continued contributions to our community.       Line 6 Customer Support

Folks,   Here is where to go to let Line 6 know what tones you are interested in seeing built: http://line6.ideascale.com/a/ideafactory.do?mode=top&discussionFilter=byids&discussionID=47764. We will use your feedback when creating how-to videos and setting presets on our products.   One tone per submission so others can vote on it, please. We encourage you all to submit as many tones as you want, but it doesn't work when you lump them all into one submission. Thanks!       Line 6 Customer Support

Tone Made Easy is a series of classes presented by Line 6 that teaches the fundamentals of how to create great guitar tone using basic techniques and equipment knowledge.   For content that you can reference to learn how to become a better sounding guitar player, including the templates that re-create some of your favorite guitarist's tones, go to http://line6.com/tone-templates/.   To learn more about Tone Made Easy and other events, go to http://line6.com/events/.

Friends of Line 6,   We notice that many times, customers ask on our forums "Why is Line 6 not responding???"   Please understand that our forums exist so that our community members can help one another and talk to each other. Our very knowledgeable Line 6 Experts monitor and moderate our forums, and have direct lines to Line 6 staff to report trouble or get useful information, but they are not paid employees of Line 6. Line 6 staff is generally aware of the most sensitive and/or active forum threads, and occasionally will post to certain threads. However, our forum is not the appropriate place to ask Line 6 for a response to your questions. Additionally, sending a private message to a Line 6 staff member does not guarantee a response.   Remember, if you need to contact our technical staff, we welcome you to do so at www.Line6.com/support. Here you can either create a support ticket or call our US or EU staffs.   Also, "Why is Line 6 not responding???" can mean "Why is Line 6 not fixing {insert issue}???" Again, Line 6 staff is generally aware of the most sensitive and/or active forum threads and issues. Please know that once we are aware of a given issue, we have to capture enough data to reproduce and understand the issue, create the resolution for the problem, test it, and make sure that nothing else is broken in the process. Unfortunately, the process takes weeks and sometimes even months, depending on the complexity of the issue, cooperation of other companies, and a variety of other factors. We appreciate your patience during those times, and we'll do even better at providing meaningful communications periodically.   In the end, we, your fellow musicians, truly want to resolve any such issues as quickly as possible so you can get back to making music with your Line 6 gear. We thank you for your patronage and your understanding.       Best Regards,   Line 6

Please be aware that downloaded tones, patches and presets that were created by other users have the potential to be corrupted and not work correctly on the target device. Firewall/Antivirus/Internet security applications, Internet/video accelerators and proxy servers, among other things, can be causes of trouble with downloaded files.   If your device freezes, a rule of thumb is to back up your custom patches, reset the unit to its factory state, ensure the unit does not freeze while in this state, then load your patches one by one, testing after each load to determine which patch is faulty.   Otherwise, please contact our Customer Support team at www.Line6.com/support/tickets. Please be prepared to supply your backup file so that we can investigate your case further.