Please see the information below if you experience any issues when updating your Relay G10TII transmitter.
- If a transmitter has a very low battery state, please make sure to charge it for several minutes before updating the firmware. If an update is attempted on a discharged transmitter, it is possible the update process may fail and may then require repeated attempts to recover.
- If a transmitter has a very low battery state, it may not always charge correctly upon its initial docking. Please make sure that after inserting the transmitter, you check after another minute elapses to make sure its LED is still indicating flashing red (or flashing green or solid green). If the LED is not indicating after a minute, then the transmitter is likely not charging due to a very low battery state. In this case, it may be necessary to un-dock/re-dock the transmitter repeatedly in the receiver device before it resumes charging correctly.
- Transmitters that are very discharged can be a special challenge with respect to updating, as they may initially be “stubborn” when attempting to charge. For this reason, it is important for the user to make sure that the transmitter that is to be updated has at least a small amount of charge before initiating the update. To ensure this, before updating, a user should dock the transmitter in the receiver device and wait for a period (at least one minute) to observe that the transmitter LED is continuing to consistently flash red (it is of course, also okay if the transmitter is flashing green or solid green after that minute, as those LED states indicate a sufficient level charge). On the contrary, if the transmitter LED is not giving any indication (either flashing or solid) after one minute has elapsed after docking, this may imply that the transmitter is very discharged. In such a case, it may be necessary to undock/redock the transmitter again (perhaps multiple times), until its LED begins to flash consistently and continuously while docked.
- Please note that in some specific cases after a firmware update has already failed, the transmitter LED may indicate a very faint red or amber color. In these cases, the transmitter may not flash when docked (until after a successful firmware update has been completed). Furthermore, if a transmitter has both failed an update and has a very discharged battery, it may require several attempts to successfully update again.
- Also note, that if an update fails, the user should always undock the transmitter and disconnect the receiver device from the computer before reconnecting the receiver device and re-docking the transmitter to try another update attempt.
- If a firmware update of the G10TII fails, recovery may require one or more attempts and may depend on the situation. For example, if a transmitter was very discharged prior to attempting an update that failed, the recovery process may be more challenging than if an update had failed due to other reasons, such as accidental disconnection before completing the update.